The Region of Queens is asking for a lower immediate rise in water rates. (Daan Mooij via Unsplash)

The Region of Queens is no longer asking for an immediate 106 per cent increase in water rates.

But customers will still have to pay about 115 per cent more over three years if the municipality’s application to the Nova Scotia Regulatory and Appeals Board is successful.

In documents filed with the board on Nov. 7, the region is now asking for a 43 per cent increase in the first year for the 1,200 water utility customers in Liverpool and Brooklyn. The region has diverted about $1.6 million in budget reserves to blunt the first-year increase and spread it over a longer period.

“The utility did not get in its present state overnight and it cannot be restored to its proper efficient and effective state overnight, but the process has started, and it needs a sustainable rate structure to accomplish this,” Willa Thorpe, the region’s chief administrative officer, wrote in the revised rate hike request. 

“If the current underfunding is not addressed now it just pushes the problem forward and adds unnecessary debt payments for future customers.”

• Read the region’s submission to the Nova Scotia Regulatory and Appeals Board
• Read the Queens Community Health Board’s submission to the regulatory board

Before the region filed its revised rate hike request, the Queens Community Health Board filed a comprehensive objection to the planned increases, calling them “unreasonable, unjust and unprecedented”. 

The board is the only registered intervenor in the hearing, though it has letters of support from the Queens County Food Bank, Liverpool Curling Club, Queens Transit and the Queens Care Society.

Board chair Tara Druzina told QCCR this week that many people can’t afford to pay up to an extra $461 a year for water services.

“I think the perspective of the community health board is the shock of the increase that is coming forward,” she said.

“The municipality does need to run a balanced utility and we’re aware of that. It’s just that the 115ish per cent over three years, while there’s such a large percentage of water loss, is this concerning part we have, particularly for our vulnerable residents.”

The board will hold a public hearing on the region’s water rate request on Wed., Nov. 19 at 10:30 a.m. in council chambers at the region’s offices on White Point Road.

Druzina said it’s important for residents to have their say at the hearing.

“The board members, like at a council meeting, need to know the perspective of the community impacted.”

Anybody can speak at the hearing, but you must notify the board by Fri., Nov. 14, by email at board@novascotia.ca, by phone at 902-424-1333 or 1-844-809-0010. You can also send written comments to the board by email or by sending a letter to the Clerk of the Board at P.O. Box 1692, Unit “M”, Halifax, NS B3J 3S3 by Nov. 14.

The region says it needs to raise rates by more than 100 per cent to deal with an $800,000 deficit.

The utility has operated at a loss for five consecutive years, since 2020. It’s also been struggling to keep a lid on significant leaks in the system, losing up to 69 per cent of its water each year through faulty water mains and other unrepaired damage. In a 2024 study commissioned by the region, consultants said that leakage rate placed it in the “worst” category compared to other utilities.

“The people of Queens County face a choice made by others: pay dramatically more for a service that wastes two-thirds of its water or fight for regulatory protection,” the health board wrote in its submission.

“The (regulatory) board has both the authority and the obligation to protect ratepayers from this injustice while ensuring utility viability. We recognize the challenges faced by small rural utilities. However, four years of declining performance despite board direction and significant spending demonstrates problems beyond normal operational difficulties. We are not asking the board to let the utility fail. We are asking the board to protect the people of Queens County from bearing the full cost of that failure.”

The community health board points to the utility buying used water meters from Halifax that were already past their prime, staffing shortages, improper oversight and the ongoing system leaks.

The health board wants the provincial regulator to approve a 15 to 20 per cent increase and impose mandatory targets to reduce system leaks: 10 per cent reductions a year by 2028, with a long-term reduction goal to the industry standard of 30 per cent.

In a letter to the regulatory board after the region’s revised rate request, Druzina says the lower proposed hike in the first year is better, but “without binding performance accountability measures, however, it does not address the operational failures that created this crisis or prevent recurrence.”

And she says the region’s recently approved $200 utility assistance rebate for those on low incomes is “insufficient and unsustainable”.

In a county with a 31.5 per cent child poverty rate and where more than 30 per cent of residents are over 65, Druzina says even with the rebate, people will struggle to cope with a 43 per cent immediate increase.

Recent decisions by the regulatory board have approved water rate increases of up to 17.8 per cent in Sherbrooke on Nova Scotia’s Eastern Shore and 7.2 per cent over two years for Halifax.

The Queens proposal “represents the largest rate increase request in documented Nova Scotia regulatory history”, Druzina writes.

In addition to an interim hike of no more than 15 to 20 per cent, the health board wants future increases tied to reducing the water wasted through leaks in the system. It also wants the provincial regulator to order an independent system audit and quarterly public reporting, and to require a performance-based rate plan with accountability measures.

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The Region of Queens is considering using Nickersons Pond and the Herring Cove Lake watershed area as a source for non-potable water. (Rick Conrad)

Despite recent rain showers, the Region of Queens is still struggling with low water levels in the Town Lake Reservoir.

On Wednesday, it continued voluntary water conservation measures that have been in place for a month.

The region is asking its 1,200 customers in Liverpool and Brooklyn to use less water.

In an update on its Facebook page on Thursday, the region said water levels continue to drop.

Almost 47 millimetres of rain has fallen in the area in the past week, according to Environment Canada.

“At full capacity, the Town Lake Reservoir has a maximum depth of nine feet above the water intake pipe,” the region wrote in a Facebook post. 

“At present, the water level is at six and a half feet. If levels reach five feet, it triggers the Warning Level, where reduced water pressure could impact the entire system. While the system is operating at lower pressure, it remains functional.”

Mayor Scott Christian said that the region is investigating alternative water sources to deal with future shortages because of climate change. 

“If that means accessing the Herring Cove watershed and drawing water down from Nickersons Pond, that potentially could be something for the future. But you’re talking a multi-multi-million-dollar investment to stand up a secondary source for the water utility.”

The Nickersons Pond area (Rick Conrad)

That watershed used to supply water to the old Bowater Mersey mill and some residents in Brooklyn.

He said municipal officials are considering that as a source for non-potable water for people with dry wells.

“There’s no draw on it and there’s a dam on it. There’s a significant amount of water there. My understanding is that when it was in full operation, it was drawing in excess of 6 million gallons of water a day.”

Christian said that at their meeting next week, councillors will be considering a proposal for low-interest or no-interest loans for people to switch to drilled wells.

The Municipality of the District of Lunenburg has a program like that. And Christian said it’s been so popular that there’s a backlog of about 60 properties on a waitlist.

“We know that there are pain points there and it also adds to the overall debt load as a property owner, so it’s not a magic bullet, but we’re exploring that channel.”

In the meantime, though, he said the municipality needs to fix the leaks and water loss in its system due to old infrastructure. 

In documents filed with the region’s application for water rate increases at the Nova Scotia Regulatory and Appeals Board, it was revealed that the Region of Queens Water Utility lost 69.1 per cent of its water in 2024 through leaks.

The $21-million project to extend and upgrade water and wastewater services to the Mount Pleasant area of Liverpool will help address that, Christian said.

“We know that we need to stop losing so much water, ensuring that the water utility is viable and sustainable is making the upgrade to the existing infrastructure so that we’re not losing so much water.”

Christian said Town Lake Reservoir is reliable, despite the challenges with water levels in the past two years.

“We’re really fortunate with the watershed that we have. We actually (issued) a conservation order on our water utility quite a bit later coming than it was in a lot of our adjacent municipalities and that’s reflective of the fact that is a very strong watershed.”

Christian said the municipality will work with the provincial and federal governments to create a more reliable water supply, especially if droughts continue due to climate change.

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The Region of Queens is asking for hefty water rate hikes. (Rick Conrad)

Some municipal water customers in Liverpool and Brooklyn will get a break on their bills.

Region of Queens councillors recently approved the utility assistance rebate for those on low incomes.

Council created the rebate program because the 1,200 customers of the municipal water supply are expected to see a huge increase.

The Region of Queens Water Utility is asking provincial regulators for a 106 per cent increase to water bills. That’s to address an $800,000 deficit.

Under the rebate program, the region will give up to a $200 credit on the applicant’s utility account.

That is expected to cover just over half (58 per cent) of the expected $342 annual increase in people’s water bills. If someone gets the full rebate, they would still be paying about 50 per cent more than they do now, or about $472 annually.

Mayor Scott Christian said he was impressed with council, given that they’re asking customers for such a hefty increase.

“And so I’m proud, I’m proud of this piece of work, and I thank the staff for your efforts in helping us with our vision to get to a place where we can feel good about the fact that these water rates are going to impact a lot of our residents.”

If the Nova Scotia Regulatory and Appeals Board grants the region’s request, most people’s annual bills will rise to $672.

The provincial regulator will hold a public hearing at council chambers on Wed., Nov. 19 at 10:30 a.m. Residents can speak at the hearing, but they must notify the board by Nov. 14. Written comments can be sent by email to board@novascotia.ca or by sending a letter to the Clerk of the Board at P.O. Box 1692, Unit “M”, Halifax, NS B3J 3S3 by Nov. 14.

Councillors approved $15,000 in this year’s budget to pay for the rebate. If more money is needed for the program, staff will return to council to approve the extra spending.

The rebate took effect last Tuesday, after council’s vote. The region will publicize the rebate and tell people how to apply for it.

It is open to all water utility customers with an annual household income of $35,000 or less. 

More information on the region’s water rate application can be found here by searching for Matter Number M12363.

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Region of Queens Mayor Scott Christian says municipal water customers aren’t in danger of restrictions yet. (Rick Conrad File photo)

As drought conditions continue in Nova Scotia, many municipalities are asking residents to cut down on their water consumption.

But so far in Queens County, levels in the Town Lake Reservoir are keeping up with demand.

Region of Queens Mayor Scott Christian says customers in Liverpool and Brooklyn don’t have to worry about their water yet.

“The latest briefing from staff is we’re still looking pretty good. It’s surprising, the amount of inflow to outflow on the lake is still at good, sustainable levels.”

The last significant rainfall in Nova Scotia was more than two months ago.

Municipal water utilities in the Halifax and Cape Breton regions, and towns in central and northern Nova Scotia have asked customers to conserve water.

Mandatory measures are in place in Annapolis County and Antigonish.

That’s on top of a provincewide ban on open fires and travel in the woods.

In November, the reservoir in Queens County was sinking to a critically low level. The region asked its 1,200 water utility customers in Liverpool and Brooklyn to restrict their water usage.

Even though the dry weather hasn’t affected municipal water customers in Queens yet, some residents are dealing with dry wells.

The region has opened the shower facilities at Queens Place Emera Centre to the public. It’s also reminding residents of the public Cowie Well at 733 Main St. in Liverpool.

Christian says the municipality will keep an eye on water levels in the Town Lake Reservoir.

“So we’re just continuing to monitor that very closely. But at this point, the level is good in the reservoir and still the inflow is still quite good.”

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The Region of Queens Water Utility has proposed increasing water rates by more than 100 per cent. (Bluewater Sweden via Unsplash)

Hearing dates have been set for the Region of Queens water rate hike application, as customers brace for their costs to double.

Joanne Veinotte, the region’s director of finance, told councillors in June that the water utility needs to bring revenue in line with costs immediately. The Region of Queens Water Utility’s 1,233 customers in Liverpool and Brooklyn bear the costs of the service.

“These increases translate to an average annual increase of 106 per cent in the initial year, 3.8 in Year 2 and 2.7 in Year 3,” she said.

“Over the last several years, the utility has struggled operationally with staffing, and the treatment plant was heavily damaged in July 2023 during a severe thunderstorm that destroyed a large amount of sensitive and expensive instrumentation and equipment at the site.”

The Nova Scotia Regulatory and Appeals Board has scheduled a public hearing for Thurs., Oct. 9 at 10:30 a.m. in council chambers on White Point Road.

An evening session starting at 6 is also scheduled if it’s needed.

People can speak at the hearing, but they must register with the board by Sept. 17. Residents can also send written comments to the clerk of the board at PO Box 1692, Unit M, Halifax, NS B3J 3S3, by email at board@novascotia.ca, or by fax at 902-424-3919. The deadline for written submissions is also Sept. 17.

People can request formal standing as an intervenor in the hearing. That allows you to present evidence and cross-examine witnesses. The deadline for applications for intervenor status is Aug. 22.

The region hired consultants G.A. Isenor and Blaine Rooney to prepare its water rate study for the regulatory board.

They found that the water utility will rack up a deficit of just over $1 million by the end of 2025/26, if rates don’t increase immediately. That shortfall will swell to $3.344 million by 2027/28 without higher charges.

For residential customers, the average quarterly bill is now $82.61. That could rise to $169.66 this year, $174.63 in 2026/27 and $177.39 in 2027/28.

The average customer currently pays $330.44 a year. If the rate hikes are approved, that will rise to $678.64 annually in the first year and $709.56 after three years. 

The annual fire protection charge paid by the municipality, currently $201,531, could increase by 99.3 per cent to $401,599 for 2025/26, $495,931cfor 2026/27 and $503,625 for 2027/28.

Queens water customers had to endure an almost nine-week boil water order in summer 2023. That was after a lightning strike heavily damaged the water treatment plant.

The region gave a one-time 70 per cent discount on water bills, after public demand.

This time, though, customers likely won’t get a break from significant increases to their water bills.

The region claimed in a news release in June that its customers pay the lowest rates in Nova Scotia. 

The new rates would put it in line with the Town of Lunenburg, but higher than the Town of Bridgewater and the Cape Breton region.

Region of Queens Mayor Scott Christian said comparing rates in Queens to other municipalities isn’t as straightforward as it seems.

“This proposed change to the rate, it brings us into alignment with a lot of ‘like’ municipalities, a lot of our neighbouring municipalities who have water utility systems. So I think that is important to understand what we look like in comparison to a lot of the other municipal units around us.”

The regulatory and appeals board has the power to set rates as requested, order a lower increase or an even higher one.

You can read the documents filed with the region’s water rate application on the Nova Scotia Regulatory and Appeals Board website here, by entering M12363 in the field to go directly to the matter.

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The Region of Queens is recommending that water rates should double to deal with rising deficits. (Rick Conrad)

Most residents in Liverpool and Brooklyn will likely have to pay more than double what they pay now for water.

The 1,233 customers of the Region of Queens Water Utility will be on tap to pay an average of 106 per cent more this year to stem rising deficits.

Under a rate proposal to the Nova Scotia Regulatory and Appeals Board, most customers who now pay $75.61 every three months would have to pay $170.32.

Region of Queens councillors approved the three-year water rate study at their meeting on Tuesday evening.

Mayor Scott Christian told QCCR that the large proposed increase as of Oct. 1 will help dam mounting deficits at the municipality’s water utility.

“But the biggest challenge that we were looking at was this structural, perpetual, persistent, operating deficit where the thing would be in a deficit position, more and more and more with each passing year. … 
It just put us in a position really, where we’re recovering enough revenue from the water utility to run it.”

2021 was the last time rates for the region’s water utility were reviewed. They were set for the following three years until 2024. The region has been holding the line on rates since then, but it has racked up a deficit of about $516,000.

If rates don’t increase, that deficit is projected to swell to $3.344 million by 2027/28.

The costs of the utility are borne by its users. 

The region hired two consulting firms to conduct the three-year rate study. They found that revenues have to rise immediately by more than $430,000.

The proposed average increases in years 2 and 3 are 3.8 per cent and 2.7 per cent.

Deputy Mayor Maddie Charlton said Queens water customers had been paying some of the lowest rates in the province.

“I just want to note that because 106 per cent is significant, but when you look at it as a whole, our water rates are really too low, which is what is prompting us to go through this process.”

If the proposed rates are accepted by the provincial regulator, it would put Queens in line with the Town of Lunenburg, which has an unmetered rate for residential customers.

But the new levies would be higher than those charged in the Cape Breton Regional Municipality and the Town of Bridgewater.

A staff report for council prepared by Adam Grant, director of infrastructure, and Joanne Veinotte, director of finance, partially blames the heavy damage sustained at the water treatment plant by a lightning strike in July 2023. An insurance claim covered only part of the damage, according to the report.

The lightning strike led to a boil-water advisory for water customers that lasted almost nine weeks.

After public demand for a break on rates, the region gave a one-time 70 per cent discount on water bills.

Grant and Veinotte also point out in the report that the utility has struggled operationally for years.

Knowing that water users would be on the hook for much higher rates, Queens councillors earlier this year created a $15,000 fund to give rebates to low-income residents.

Christian told councillors that regulators don’t allow separate rates for low-income households.

“But what we are trying to do is find effective and creative solutions to provide a rebate to those customers who cannot bear the financial impact of increased water rates.”

Customers will have a chance to participate in the provincial regulator’s public hearing once dates are set.

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Customers of the Region of Queens Water Utility will see their rates rise. (Kawita Chitprathak via Pixabay)

Municipal water customers in Liverpool and Brooklyn could see their rates double.

The Region of Queens is almost ready to submit its water rate application to the Nova Scotia Regulatory and Appeals Board.

Councillors are set to discuss a report from senior staff at their meeting on Tuesday evening.

2021 was the last time rates for the region’s water utility were reviewed. They were set for the following three years until 2024. The region has been holding the line on rates since then, but it has racked up a deficit of about $516,000.

If rates don’t increase, the water utility’s deficit is projected to swell to $3.344 million by 2027/28.

According to a three-year water rate study done by G.A. Eisnor Consulting Limited and Blaine S. Rooney Consulting Limited, the utility needs revenues to jump immediately by more than $1.6 million to stem the tide of rising deficits.

The staff report for council prepared by Adam Grant, director of infrastructure, and Joanne Veinotte, director of finance, blames the heavy damage sustained at the water treatment plant by a lightning strike in July 2023. An insurance claim partially covered the damage, according to the report.

• Read the report to council here

But Grant and Veinotte also point out that the utility has struggled operationally for years.

The lightning strike in summer 2023 led to a boil-water advisory for water customers that lasted almost nine weeks.

After public demand for a break on rates, the region gave a one-time 70 per cent discount on water bills in 2023.

The region has been warning for the past year that its 1,233 customers should prepare to pay much more for water.

The water rate study done for the region recommends an average increase in rates of 106 per cent immediately, 3.8 per cent in 2026/27 and 2.7 per cent in 2027/28.

Once councillors approve the rate study, it will be submitted to the Nova Scotia Regulatory and Appeals Board, which will schedule a public rate hearing.

The public will be allowed to give their input on the proposed rates at the hearing.

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Dan McDougall, interim CAO of the Region of Queens, and Mayor Scott Christian on Tuesday as councillors voted on their 2025/26 budget. (Region of Queens YouTube channel)

Region of Queens councillors approved a $31-million budget on Tuesday that held the line on tax rates while boosting support for people on low incomes.

The 2025-26 spending plan of $31.1 million is about $1.3 million higher than last year.

Councillors also approved a five-year, $46.2-million capital investment plan. That includes projects like the South Queens outdoor pool and the multimillion-dollar upgrades and extensions to water and sewer systems in Liverpool.

Mayor Scott Christian said it was a challenging process, but he’s happy with what this council helped accomplish in their first budget since the 2024 municipal election.

The municipality will add new staff positions that they say will help increase the region’s effectiveness. Those include a new human resources manager, a deputy chief administrative officer and a person dedicated to looking for funding opportunities for the region and non-profit groups. They’ve also made the senior safety co-ordinator a municipal employee.

“It’s frustrating because we have so much that we want to do outwardly in the community, but it’s challenging when you need to address this stuff inside the organization first,” Christian said after the meeting.

“I think that the approach was looking at what’s important, what’s a priority for us, and what improvements to the organization are required and then working from there.”

Councillors were helped again by rising property assessments, which increased by about $87 million, and generated $900,000 more in tax revenue.

That gave councillors room to raise the low-income tax exemption rebate by about 25 per cent. Those who qualify can now get up to a $500 discount on their property taxes.

They’ve also set up a $15,000 fund to help low-income water ratepayers deal with expected hikes.

And community groups are also getting more than $50,000 in extra help, including an annual rent subsidy for the Queens County Food Bank, more funding for Queens County Transit’s vehicle replacement fund and more help for Greenfield Recreation’s operations.

“Just recognizing the need, recognizing the affordability, making the changes that we did to the low-income tax piece, carving out money … around the big increase that we’re going to see to the water rate, trying to protect against the impacts of that on low-income households and then making investments like with the the food bank and some of those other groups. I think those are the highlights for me,” Christian said.

Residents on the municipal water and sewer system should brace for a significant jump in their bills in the coming year.

The municipality’s water utility is projecting a deficit of $813,099 for 2025-26, and shortfalls of $708,039 in 2026-27 and $745,280 in 2027-28.

Consultants are reviewing the region’s water rates. The results of that study are expected soon and will be submitted to the province’s Utility and Review Board for approval.

“We do know we are expecting a considerable increase to the water rate,” Christian said. 

“With respect to that north of $800,000 deficit on the utility, … we need to pay down that deficit and then accumulate a bit of a reserve so that when maintenance and repairs need to be performed to the water utility, that there is a reserve to pull from and that we don’t have to take money from the general revenue that’s provided by all taxpayers across the municipality. 
It’s supposed to be the water rate users who pay for the water utility.”

Councillors began their public budget deliberations on April 24. Christian has said that he hopes next year to begin budget talks as early as January, and to involve more public consultations.

Other highlights from the budget:

• Adding protective services co-ordinator to provide leadership and support for police, fire, emergency management and occupational health and safety
• Two new water/wastewater operators
• Creating full-time programmer/aquatics co-ordinator
• Increased budget for street sweeping and catch basin clearing
• Grey box site reconfiguration and signage in north Queens
• South Queens water/wastewater upgrades and Mount Pleasant extension – two kilometres of piped infrastructure to be replaced, eliminating overflows and addressing sea-level rise effects
• Caledonia wastewater system upgrades
• Dry hydrant installation
• Walking track fees waived at Queens Place Emera Centre
• Floating dock replacement on Henry Hensey Drive
• Creation of $1-million operating capital project reserve to fund smaller capital projects

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The Region of Queens has lifted voluntary water conservation measures for residents in Liverpool and parts of Brooklyn. (0xCoffe via Pixabay)

Municipal water customers in Liverpool and Brooklyn don’t have to worry about tightening their taps.

The Region of Queens announced Wednesday afternoon that it has lifted voluntary water conservation measures that residents and businesses were under since early November.

The region said in a news release that recent rainfall has restored the Town Lake Reservoir to appropriate levels. 

The reservoir is still not at full capacity, the region says, but there is enough water so that people don’t have to worry about watching their consumption.

Earlier in the day, Mayor Scott Christian told QCCR that the region has been working with officials in the provincial Emergency Management Office to look for ways to replenish the reservoir if needed.

“There are alternatives and secondary water sources that we could access water from if push came to shove, but they’re not potable.”

Christian says using those sources would only be a last resort if they needed to feed the system.

But people who rely on the region’s water utility don’t have to worry about that for now.

If water levels drop again, the region says it will notify users through ads on local radio stations, including QCCR, posts on the region’s Facebook and Twitter accounts and on its website.

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Queens regional councillors are looking for ways to help prevent more water crises in the region. (Henryk Niestroj via Pixabay)

While residents and businesses in the Liverpool area are being asked to cut back on water, Region of Queens councillors want to find ways to improve communication and deal with any future water shortages.

Last week, councillors asked for a comprehensive staff report on the region’s water and wastewater systems. They also want staff to develop a communication system to inform customers quickly when problems arise.

Municipal water users in Liverpool and parts of Brooklyn have been asked since Nov. 1 to restrict their water usage. 

Water levels in the Town Lake Reservoir are too low to support the town’s usual consumption. 

The region has warned people that without significant amounts of rain, more drastic measures may have to be taken.

Mayor Scott Christian said it’s important to investigate longer-term solutions.

“It has appropriately alarmed a lot of our residents and a number of members of council as well,” Christian said.

“So I think it’s appropriate that we ask those questions in terms of how are we going to avoid situations like this in the future. What’s our Plan B? How can we make sure that we do all we can to protect against known or foreseeable risks to the stability or the dependence of our water supply?” 

Other councillors said they were also worried how the water supply could be affected if the Liverpool Fire Department needs to respond to a fire.

Liverpool fire chief Trevor Munroe could not be reached for comment Monday.

District 3 Coun. Courtney Wentzell said the region needs to address problems with its existing infrastructure.

“I think we’ve got an infrastructure problem on the west side of Liverpool from the town well to Union Street. This is very, very serious. We need to know what Plan B is, we need to look ahead and we need to look after people that already hooked up before we start hooking up new.”

The region has been criticized in the past for its efforts at spreading the word about water problems.

In summer 2023, the region imposed a boil-water order on municipal users. 

But some businesses and residents complained that they didn’t know about it until days after the order was issued. 

People were also upset at what they saw as a lack of transparency about the reasons for the order.

Deputy Mayor Maddie Charlton said residents and businesses need to be informed more quickly and more directly.

“I’m also running into a lot of residents who are unaware that they’re supposed to decrease their water usage right now, so I think that this is critical that this happen so that residents can be alerted when needed in a very quick manner.”

CAO Cody Joudry could not give councillors a timeline for when staff will complete their report.

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QCCR acknowledges the support of the Community Radio Fund of Canada’s Local Journalism Initiative

The Region of Queens released this graphic on Friday morning to illustrate water levels in the Town Lake Reservoir (Credit: Region of Queens Municipality)

UPDATED Nov. 22 at 10:15 a.m.

The Region of Queens is asking its municipal water users to cut their consumption in half.

The municipality first sounded the alarm on Nov. 1 about dropping water levels in the Town Lake Reservoir. 

Since then, the situation has only worsened. Officials say people have not reduced their water use enough to deal with the lack of rainfall.

The area has received only about 45 millimetres of rain since the first of October. CAO Cody Joudry told QCCR last week that the region would need at least 50 mm of rain a week to improve things.

For the past few weeks, the region has appealed to the 1,400 residential and commercial water utility customers in Liverpool and Brooklyn to conserve water. 

On Wednesday afternoon, the region issued its strongest advisory yet, asking customers to cut their usage by 50 per cent.

The advisory does not apply to the Cowie Well.

Mayor Scott Christian told QCCR on Thursday that the newest advisory was necessary because water levels continue to drop.

“We’ve just continued on the same trajectory towards a situation we don’t want to find ourselves in. The updated (communications) strategy is around giving people a target to work toward to manage their own consumption or water conservation efforts.”

The region released more information on Friday morning, explaining the current water levels in more detail, including a graphic to illustrate.

“At full capacity, the Town Lake Reservoir has a maximum depth of nine feet above the water intake pipe,” according to the release. “Currently, the water level stands at six feet. If levels reach five feet, it triggers the Warning Level, where reduced water pressure could impact the entire system. While the system is operating at lower pressure, it remains functional.”

Some people who commented on the region’s latest post on Facebook said they’re frustrated with the region’s efforts to put the word out.

Christian said he understands people’s discontent. He said council plans to discuss the region’s long-term water plans and better communication with residents at their meeting on Monday evening.

“I think those are all good and fair questions to be asking right now. … It’s something that members of the council definitely take seriously. The things that we need to right now right now, is we need to conserve water right now.”

People also wondered why the municipality is flushing some fire hydrants in certain areas. Christian said he appreciates people pointing that out, but said they need to do that to avoid contaminating the water supply. Still, he said officials will look at ways to limit the flow of water from those hydrants.

The region also responded on Friday morning to concerns about the hydrant flushing.

“These ‘flusher locations’ are essential to maintain water quality throughout the system,” the release said. “The municipality has reduced flushing rates from 40 to under 5 gallons per minute to conserve water while ensuring safe potable water distribution.”

Christian told QCCR on Thursday that the best thing to do is for all users to cut their consumption as much as possible.

“But what’s most important urgently right now is to try our best as a community to conserve water as much as possible.” 

Municipal water users have dealt with frustration before. Controversy over an eight-week boil water order in the summer of 2023 forced the Queens water utility to give customers a one-time break on their bills.

Other water utilities across the province are also struggling with dwindling water supply. The Halifax region issued water conservation notices last week.

The Region of Queens is asking people to take shorter showers and take baths less often. Flush toilets only when necessary, reduce the number of times you do laundry or dishes, fix leaky pipes and report any suspected leaks in water lines to the municipality at 902-354-7170.

Email: rickconradqccr@gmail.com

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The Region of Queens has issued warnings about low water levels in the town reservoir. (Ed Halverson photo)

The Region of Queens is asking residents and businesses in Liverpool and Brooklyn to restrict their water usage.

Officials issued a third voluntary water conservation order late Wednesday. They first warned people about the water levels on Nov. 1.

The region says its 1,400 water utility customers must use less water because the municipality’s Town Lake reservoir is getting dangerously low.

Queens CAO Cody Joudry said Thursday that he hopes residents and businesses co-operate.

“I wouldn’t call it at a critical level, however it’s been heading that way for a while,” he said.

“It is continuing to go down at this point. It’s definitely getting worse so that’s why we really want to talk to the public and encourage them to actively try to conserve water.”

Mayor Scott Christian was not available for an interview Thursday. But he did post this video on his Facebook page Thursday afternoon appealing to municipal water users to cut their consumption.

Queens County has had very little rain this fall. According to Environment Canada, the area had only 30.1 millimetres of precipitation in October. So far, only 4.1 mm has fallen in November. 

Joudry says the area needs to get at least 50 mm a week to replenish the reservoir to comfortable levels.

In their latest update, the municipality says if the situation worsens, they may have to begin mandatory conservation measures. Failure to follow those could result in fines and having your water cut off.

“Overall we’re not seeing a lot of decreased usage,” he said. “Those that are conserving water, we appreciate it. And those that aren’t, we are asking them to take it seriously and take immediate action … that people actively and consciously and deliberately take steps immediately to use less water than they were last week, than they were the week before that and the week before that. … We don’t want it to be dire.”

Joudry says the region has had worse water levels in the past. The reservoir isn’t yet at the low levels experienced in 1992, 1994 or 2001.

“When we get down to those levels, we’re implementing mandatory water conservation. And if people aren’t adhering to those rules, there could be tickets or disconnections and we don’t’ want to get to that point.”

Joudry said it’s difficult to say how close the region is to enacting more severe measures. But he said if things don’t improve in the next two to three weeks, it may come to that.

“I remain hopeful that usage goes down and rain occurs. Maybe more than one day of hard rain would be great.”

Joudry said he has reached out to the region’s Top 10 largest water consumers to explain the situation and ask them to start conserving water immediately.

“I don’t want to put all the weight or the onus on them. Everyone needs to do their fair share.”

The region did not do a baseline measurement of individual water usage when they first identified the problem about three weeks ago. But Joudry said officials are discussing ways to judge whether specific residents and businesses are using less water.

And he said they don’t plan yet to contact users directly. He said he hopes the municipality’s updates on social media and on radio will get the message across.

“I’m not sure at this point what we can do at this point, other than a door knocking campaign. It may come to that. For example, if we get to mandatory conservation measures, there might be letters that go out and door knocking.”

Joudry said he understands that conservation efforts will be different for everybody, depending on what their needs are.

Some of the things you can do to reduce your water usage include: reduce the frequency of flushing toilets; do fewer loads of dishes and laundry; stop washing vehicles; take shorter showers; turn off taps when not in use while showering or brushing your teeth; and fix any leaks or dripping faucets.

And if you have a suspected leak in your water line, contact the municipality at 902-354-7170. 

Email: rickconradqccr@gmail.com

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QCCR acknowledges the support of the Community Radio Fund of Canada’s Local Journalism Initiative.

Region of Queens Municipality administration building. (Rick Conrad photo)

By Rick Conrad

Residents in Liverpool and parts of Brooklyn should brace for water rate hikes but not right away, Mayor Darlene Norman said Tuesday.

 “Please be prepared for a water utility rate study and a very probable increase in water utility rates,” Norman said in an interview.

Regional council got a better picture on Tuesday of the budget impact of the boil water advisory for Queens water utility customers from Aug. 9 to Oct. 5 last year.

The municipality had already budgeted last spring for a loss of $173,700 for the water utility. The treatment station was struck by lightning on Aug. 9. Residents on the municipal water supply were under a boil water order for eight weeks.

Joanne Veinotte, director of corporate services for the Region of Queens, gave councillors a third-quarter financial review on Tuesday. As of Dec. 31, the water utility has run an extra $252,655 over budget, or $426,355 so far. 

Norman said Queens water customers pay some of the lowest rates in the province. The utility must pay for itself and not run a deficit.

Before any rate increase, however, the utility has to prepare a rate study. The Nova Scotia Utility and Review Board would have to approve any fee hike. 

Norman said she has no timeline for when that review may be done. She said council does not have the money in its current budget for the rate study. 

“The system is old, early 1900s. So it constantly needs repair and upgrading.

“It may well be the next council coming in in October that will be looking at the results of that study.”

Veinotte told councillors Tuesday that the region will be reimbursed for $82,000 from its insurance provider for the damage caused by the August lightning strike. 

“At the end of the day that claim is now finalized but we’re still dealing with some of the fallout from the lightning strike,” Veinotte told councillors.

In other positive financial news for the region, revenue from the 2.5 per cent deed transfer tax was again over budget for the third quarter.

Veinotte said the region brought in about $220,000 more than expected from the tax in the quarter and the region is expected to exceed its projection for the deed transfer tax by about 58 per cent for the whole fiscal year.

The region also got a higher-than-expected share of the Nova Scotia Power tax payout from the province of about $132,000.

Email: rickconradqccr@gmail.com