The Region of Queens has lifted voluntary water conservation measures for residents in Liverpool and parts of Brooklyn. (0xCoffe via Pixabay)
Municipal water customers in Liverpool and Brooklyn don’t have to worry about tightening their taps.
The Region of Queens announced Wednesday afternoon that it has lifted voluntary water conservation measures that residents and businesses were under since early November.
The region said in a news release that recent rainfall has restored the Town Lake Reservoir to appropriate levels.
The reservoir is still not at full capacity, the region says, but there is enough water so that people don’t have to worry about watching their consumption.
Earlier in the day, Mayor Scott Christian told QCCR that the region has been working with officials in the provincial Emergency Management Office to look for ways to replenish the reservoir if needed.
“There are alternatives and secondary water sources that we could access water from if push came to shove, but they’re not potable.”
Christian says using those sources would only be a last resort if they needed to feed the system.
But people who rely on the region’s water utility don’t have to worry about that for now.
If water levels drop again, the region says it will notify users through ads on local radio stations, including QCCR, posts on the region’s Facebook and Twitter accounts and on its website.
Queens regional councillors are looking for ways to help prevent more water crises in the region. (Henryk Niestroj via Pixabay)
While residents and businesses in the Liverpool area are being asked to cut back on water, Region of Queens councillors want to find ways to improve communication and deal with any future water shortages.
Last week, councillors asked for a comprehensive staff report on the region’s water and wastewater systems. They also want staff to develop a communication system to inform customers quickly when problems arise.
Municipal water users in Liverpool and parts of Brooklyn have been asked since Nov. 1 to restrict their water usage.
Water levels in the Town Lake Reservoir are too low to support the town’s usual consumption.
The region has warned people that without significant amounts of rain, more drastic measures may have to be taken.
Mayor Scott Christian said it’s important to investigate longer-term solutions.
“It has appropriately alarmed a lot of our residents and a number of members of council as well,” Christian said.
“So I think it’s appropriate that we ask those questions in terms of how are we going to avoid situations like this in the future. What’s our Plan B? How can we make sure that we do all we can to protect against known or foreseeable risks to the stability or the dependence of our water supply?”
Other councillors said they were also worried how the water supply could be affected if the Liverpool Fire Department needs to respond to a fire.
Liverpool fire chief Trevor Munroe could not be reached for comment Monday.
District 3 Coun. Courtney Wentzell said the region needs to address problems with its existing infrastructure.
“I think we’ve got an infrastructure problem on the west side of Liverpool from the town well to Union Street. This is very, very serious. We need to know what Plan B is, we need to look ahead and we need to look after people that already hooked up before we start hooking up new.”
The region has been criticized in the past for its efforts at spreading the word about water problems.
But some businesses and residents complained that they didn’t know about it until days after the order was issued.
People were also upset at what they saw as a lack of transparency about the reasons for the order.
Deputy Mayor Maddie Charlton said residents and businesses need to be informed more quickly and more directly.
“I’m also running into a lot of residents who are unaware that they’re supposed to decrease their water usage right now, so I think that this is critical that this happen so that residents can be alerted when needed in a very quick manner.”
CAO Cody Joudry could not give councillors a timeline for when staff will complete their report.
The Region of Queens released this graphic on Friday morning to illustrate water levels in the Town Lake Reservoir (Credit: Region of Queens Municipality)
UPDATED Nov. 22 at 10:15 a.m.
The Region of Queens is asking its municipal water users to cut their consumption in half.
The municipality first sounded the alarm on Nov. 1 about dropping water levels in the Town Lake Reservoir.
Since then, the situation has only worsened. Officials say people have not reduced their water use enough to deal with the lack of rainfall.
The area has received only about 45 millimetres of rain since the first of October. CAO Cody Joudry told QCCR last week that the region would need at least 50 mm of rain a week to improve things.
For the past few weeks, the region has appealed to the 1,400 residential and commercial water utility customers in Liverpool and Brooklyn to conserve water.
Mayor Scott Christian told QCCR on Thursday that the newest advisory was necessary because water levels continue to drop.
“We’ve just continued on the same trajectory towards a situation we don’t want to find ourselves in. The updated (communications) strategy is around giving people a target to work toward to manage their own consumption or water conservation efforts.”
The region released more information on Friday morning, explaining the current water levels in more detail, including a graphic to illustrate.
“At full capacity, the Town Lake Reservoir has a maximum depth of nine feet above the water intake pipe,” according to the release. “Currently, the water level stands at six feet. If levels reach five feet, it triggers the Warning Level, where reduced water pressure could impact the entire system. While the system is operating at lower pressure, it remains functional.”
Some people who commented on the region’s latest post on Facebook said they’re frustrated with the region’s efforts to put the word out.
Christian said he understands people’s discontent. He said council plans to discuss the region’s long-term water plans and better communication with residents at their meeting on Monday evening.
“I think those are all good and fair questions to be asking right now. … It’s something that members of the council definitely take seriously. The things that we need to right now right now, is we need to conserve water right now.”
People also wondered why the municipality is flushing some fire hydrants in certain areas. Christian said he appreciates people pointing that out, but said they need to do that to avoid contaminating the water supply. Still, he said officials will look at ways to limit the flow of water from those hydrants.
The region also responded on Friday morning to concerns about the hydrant flushing.
“These ‘flusher locations’ are essential to maintain water quality throughout the system,” the release said. “The municipality has reduced flushing rates from 40 to under 5 gallons per minute to conserve water while ensuring safe potable water distribution.”
Christian told QCCR on Thursday that the best thing to do is for all users to cut their consumption as much as possible.
“But what’s most important urgently right now is to try our best as a community to conserve water as much as possible.”
Municipal water users have dealt with frustration before. Controversy over an eight-week boil water order in the summer of 2023 forced the Queens water utility to give customers a one-time break on their bills.
Other water utilities across the province are also struggling with dwindling water supply. The Halifax region issued water conservation notices last week.
The Region of Queens is asking people to take shorter showers and take baths less often. Flush toilets only when necessary, reduce the number of times you do laundry or dishes, fix leaky pipes and report any suspected leaks in water lines to the municipality at 902-354-7170.
The region says its 1,400 water utility customers must use less water because the municipality’s Town Lake reservoir is getting dangerously low.
Queens CAO Cody Joudry said Thursday that he hopes residents and businesses co-operate.
“I wouldn’t call it at a critical level, however it’s been heading that way for a while,” he said.
“It is continuing to go down at this point. It’s definitely getting worse so that’s why we really want to talk to the public and encourage them to actively try to conserve water.”
Mayor Scott Christian was not available for an interview Thursday. But he did post this video on his Facebook page Thursday afternoon appealing to municipal water users to cut their consumption.
Queens County has had very little rain this fall. According to Environment Canada, the area had only 30.1 millimetres of precipitation in October. So far, only 4.1 mm has fallen in November.
Joudry says the area needs to get at least 50 mm a week to replenish the reservoir to comfortable levels.
In their latest update, the municipality says if the situation worsens, they may have to begin mandatory conservation measures. Failure to follow those could result in fines and having your water cut off.
“Overall we’re not seeing a lot of decreased usage,” he said. “Those that are conserving water, we appreciate it. And those that aren’t, we are asking them to take it seriously and take immediate action … that people actively and consciously and deliberately take steps immediately to use less water than they were last week, than they were the week before that and the week before that. … We don’t want it to be dire.”
Joudry says the region has had worse water levels in the past. The reservoir isn’t yet at the low levels experienced in 1992, 1994 or 2001.
“When we get down to those levels, we’re implementing mandatory water conservation. And if people aren’t adhering to those rules, there could be tickets or disconnections and we don’t’ want to get to that point.”
Joudry said it’s difficult to say how close the region is to enacting more severe measures. But he said if things don’t improve in the next two to three weeks, it may come to that.
“I remain hopeful that usage goes down and rain occurs. Maybe more than one day of hard rain would be great.”
Joudry said he has reached out to the region’s Top 10 largest water consumers to explain the situation and ask them to start conserving water immediately.
“I don’t want to put all the weight or the onus on them. Everyone needs to do their fair share.”
The region did not do a baseline measurement of individual water usage when they first identified the problem about three weeks ago. But Joudry said officials are discussing ways to judge whether specific residents and businesses are using less water.
And he said they don’t plan yet to contact users directly. He said he hopes the municipality’s updates on social media and on radio will get the message across.
“I’m not sure at this point what we can do at this point, other than a door knocking campaign. It may come to that. For example, if we get to mandatory conservation measures, there might be letters that go out and door knocking.”
Joudry said he understands that conservation efforts will be different for everybody, depending on what their needs are.
Some of the things you can do to reduce your water usage include: reduce the frequency of flushing toilets; do fewer loads of dishes and laundry; stop washing vehicles; take shorter showers; turn off taps when not in use while showering or brushing your teeth; and fix any leaks or dripping faucets.
And if you have a suspected leak in your water line, contact the municipality at 902-354-7170.
Region of Queens Municipality administration building. (Rick Conrad photo)
By Rick Conrad
Residents in Liverpool and parts of Brooklyn should brace for water rate hikes but not right away, Mayor Darlene Norman said Tuesday.
“Please be prepared for a water utility rate study and a very probable increase in water utility rates,” Norman said in an interview.
Regional council got a better picture on Tuesday of the budget impact of the boil water advisory for Queens water utility customers from Aug. 9 to Oct. 5 last year.
The municipality had already budgeted last spring for a loss of $173,700 for the water utility. The treatment station was struck by lightning on Aug. 9. Residents on the municipal water supply were under a boil water order for eight weeks.
Joanne Veinotte, director of corporate services for the Region of Queens, gave councillors a third-quarter financial review on Tuesday. As of Dec. 31, the water utility has run an extra $252,655 over budget, or $426,355 so far.
Norman said Queens water customers pay some of the lowest rates in the province. The utility must pay for itself and not run a deficit.
Before any rate increase, however, the utility has to prepare a rate study. The Nova Scotia Utility and Review Board would have to approve any fee hike.
Norman said she has no timeline for when that review may be done. She said council does not have the money in its current budget for the rate study.
“The system is old, early 1900s. So it constantly needs repair and upgrading.
“It may well be the next council coming in in October that will be looking at the results of that study.”
Veinotte told councillors Tuesday that the region will be reimbursed for $82,000 from its insurance provider for the damage caused by the August lightning strike.
“At the end of the day that claim is now finalized but we’re still dealing with some of the fallout from the lightning strike,” Veinotte told councillors.
In other positive financial news for the region, revenue from the 2.5 per cent deed transfer tax was again over budget for the third quarter.
Veinotte said the region brought in about $220,000 more than expected from the tax in the quarter and the region is expected to exceed its projection for the deed transfer tax by about 58 per cent for the whole fiscal year.
The region also got a higher-than-expected share of the Nova Scotia Power tax payout from the province of about $132,000.
