The Region of Queens is asking for a lower immediate rise in water rates. (Daan Mooij via Unsplash)

The Region of Queens is no longer asking for an immediate 106 per cent increase in water rates.

But customers will still have to pay about 115 per cent more over three years if the municipality’s application to the Nova Scotia Regulatory and Appeals Board is successful.

In documents filed with the board on Nov. 7, the region is now asking for a 43 per cent increase in the first year for the 1,200 water utility customers in Liverpool and Brooklyn. The region has diverted about $1.6 million in budget reserves to blunt the first-year increase and spread it over a longer period.

“The utility did not get in its present state overnight and it cannot be restored to its proper efficient and effective state overnight, but the process has started, and it needs a sustainable rate structure to accomplish this,” Willa Thorpe, the region’s chief administrative officer, wrote in the revised rate hike request. 

“If the current underfunding is not addressed now it just pushes the problem forward and adds unnecessary debt payments for future customers.”

• Read the region’s submission to the Nova Scotia Regulatory and Appeals Board
• Read the Queens Community Health Board’s submission to the regulatory board

Before the region filed its revised rate hike request, the Queens Community Health Board filed a comprehensive objection to the planned increases, calling them “unreasonable, unjust and unprecedented”. 

The board is the only registered intervenor in the hearing, though it has letters of support from the Queens County Food Bank, Liverpool Curling Club, Queens Transit and the Queens Care Society.

Board chair Tara Druzina told QCCR this week that many people can’t afford to pay up to an extra $461 a year for water services.

“I think the perspective of the community health board is the shock of the increase that is coming forward,” she said.

“The municipality does need to run a balanced utility and we’re aware of that. It’s just that the 115ish per cent over three years, while there’s such a large percentage of water loss, is this concerning part we have, particularly for our vulnerable residents.”

The board will hold a public hearing on the region’s water rate request on Wed., Nov. 19 at 10:30 a.m. in council chambers at the region’s offices on White Point Road.

Druzina said it’s important for residents to have their say at the hearing.

“The board members, like at a council meeting, need to know the perspective of the community impacted.”

Anybody can speak at the hearing, but you must notify the board by Fri., Nov. 14, by email at board@novascotia.ca, by phone at 902-424-1333 or 1-844-809-0010. You can also send written comments to the board by email or by sending a letter to the Clerk of the Board at P.O. Box 1692, Unit “M”, Halifax, NS B3J 3S3 by Nov. 14.

The region says it needs to raise rates by more than 100 per cent to deal with an $800,000 deficit.

The utility has operated at a loss for five consecutive years, since 2020. It’s also been struggling to keep a lid on significant leaks in the system, losing up to 69 per cent of its water each year through faulty water mains and other unrepaired damage. In a 2024 study commissioned by the region, consultants said that leakage rate placed it in the “worst” category compared to other utilities.

“The people of Queens County face a choice made by others: pay dramatically more for a service that wastes two-thirds of its water or fight for regulatory protection,” the health board wrote in its submission.

“The (regulatory) board has both the authority and the obligation to protect ratepayers from this injustice while ensuring utility viability. We recognize the challenges faced by small rural utilities. However, four years of declining performance despite board direction and significant spending demonstrates problems beyond normal operational difficulties. We are not asking the board to let the utility fail. We are asking the board to protect the people of Queens County from bearing the full cost of that failure.”

The community health board points to the utility buying used water meters from Halifax that were already past their prime, staffing shortages, improper oversight and the ongoing system leaks.

The health board wants the provincial regulator to approve a 15 to 20 per cent increase and impose mandatory targets to reduce system leaks: 10 per cent reductions a year by 2028, with a long-term reduction goal to the industry standard of 30 per cent.

In a letter to the regulatory board after the region’s revised rate request, Druzina says the lower proposed hike in the first year is better, but “without binding performance accountability measures, however, it does not address the operational failures that created this crisis or prevent recurrence.”

And she says the region’s recently approved $200 utility assistance rebate for those on low incomes is “insufficient and unsustainable”.

In a county with a 31.5 per cent child poverty rate and where more than 30 per cent of residents are over 65, Druzina says even with the rebate, people will struggle to cope with a 43 per cent immediate increase.

Recent decisions by the regulatory board have approved water rate increases of up to 17.8 per cent in Sherbrooke on Nova Scotia’s Eastern Shore and 7.2 per cent over two years for Halifax.

The Queens proposal “represents the largest rate increase request in documented Nova Scotia regulatory history”, Druzina writes.

In addition to an interim hike of no more than 15 to 20 per cent, the health board wants future increases tied to reducing the water wasted through leaks in the system. It also wants the provincial regulator to order an independent system audit and quarterly public reporting, and to require a performance-based rate plan with accountability measures.

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Region of Queens Mayor Scott Christian says municipal water customers aren’t in danger of restrictions yet. (Rick Conrad File photo)

As drought conditions continue in Nova Scotia, many municipalities are asking residents to cut down on their water consumption.

But so far in Queens County, levels in the Town Lake Reservoir are keeping up with demand.

Region of Queens Mayor Scott Christian says customers in Liverpool and Brooklyn don’t have to worry about their water yet.

“The latest briefing from staff is we’re still looking pretty good. It’s surprising, the amount of inflow to outflow on the lake is still at good, sustainable levels.”

The last significant rainfall in Nova Scotia was more than two months ago.

Municipal water utilities in the Halifax and Cape Breton regions, and towns in central and northern Nova Scotia have asked customers to conserve water.

Mandatory measures are in place in Annapolis County and Antigonish.

That’s on top of a provincewide ban on open fires and travel in the woods.

In November, the reservoir in Queens County was sinking to a critically low level. The region asked its 1,200 water utility customers in Liverpool and Brooklyn to restrict their water usage.

Even though the dry weather hasn’t affected municipal water customers in Queens yet, some residents are dealing with dry wells.

The region has opened the shower facilities at Queens Place Emera Centre to the public. It’s also reminding residents of the public Cowie Well at 733 Main St. in Liverpool.

Christian says the municipality will keep an eye on water levels in the Town Lake Reservoir.

“So we’re just continuing to monitor that very closely. But at this point, the level is good in the reservoir and still the inflow is still quite good.”

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The Region of Queens Water Utility has proposed increasing water rates by more than 100 per cent. (Bluewater Sweden via Unsplash)

Hearing dates have been set for the Region of Queens water rate hike application, as customers brace for their costs to double.

Joanne Veinotte, the region’s director of finance, told councillors in June that the water utility needs to bring revenue in line with costs immediately. The Region of Queens Water Utility’s 1,233 customers in Liverpool and Brooklyn bear the costs of the service.

“These increases translate to an average annual increase of 106 per cent in the initial year, 3.8 in Year 2 and 2.7 in Year 3,” she said.

“Over the last several years, the utility has struggled operationally with staffing, and the treatment plant was heavily damaged in July 2023 during a severe thunderstorm that destroyed a large amount of sensitive and expensive instrumentation and equipment at the site.”

The Nova Scotia Regulatory and Appeals Board has scheduled a public hearing for Thurs., Oct. 9 at 10:30 a.m. in council chambers on White Point Road.

An evening session starting at 6 is also scheduled if it’s needed.

People can speak at the hearing, but they must register with the board by Sept. 17. Residents can also send written comments to the clerk of the board at PO Box 1692, Unit M, Halifax, NS B3J 3S3, by email at board@novascotia.ca, or by fax at 902-424-3919. The deadline for written submissions is also Sept. 17.

People can request formal standing as an intervenor in the hearing. That allows you to present evidence and cross-examine witnesses. The deadline for applications for intervenor status is Aug. 22.

The region hired consultants G.A. Isenor and Blaine Rooney to prepare its water rate study for the regulatory board.

They found that the water utility will rack up a deficit of just over $1 million by the end of 2025/26, if rates don’t increase immediately. That shortfall will swell to $3.344 million by 2027/28 without higher charges.

For residential customers, the average quarterly bill is now $82.61. That could rise to $169.66 this year, $174.63 in 2026/27 and $177.39 in 2027/28.

The average customer currently pays $330.44 a year. If the rate hikes are approved, that will rise to $678.64 annually in the first year and $709.56 after three years. 

The annual fire protection charge paid by the municipality, currently $201,531, could increase by 99.3 per cent to $401,599 for 2025/26, $495,931cfor 2026/27 and $503,625 for 2027/28.

Queens water customers had to endure an almost nine-week boil water order in summer 2023. That was after a lightning strike heavily damaged the water treatment plant.

The region gave a one-time 70 per cent discount on water bills, after public demand.

This time, though, customers likely won’t get a break from significant increases to their water bills.

The region claimed in a news release in June that its customers pay the lowest rates in Nova Scotia. 

The new rates would put it in line with the Town of Lunenburg, but higher than the Town of Bridgewater and the Cape Breton region.

Region of Queens Mayor Scott Christian said comparing rates in Queens to other municipalities isn’t as straightforward as it seems.

“This proposed change to the rate, it brings us into alignment with a lot of ‘like’ municipalities, a lot of our neighbouring municipalities who have water utility systems. So I think that is important to understand what we look like in comparison to a lot of the other municipal units around us.”

The regulatory and appeals board has the power to set rates as requested, order a lower increase or an even higher one.

You can read the documents filed with the region’s water rate application on the Nova Scotia Regulatory and Appeals Board website here, by entering M12363 in the field to go directly to the matter.

Email: rickconradqccr@gmail.com

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Customers of the Region of Queens Water Utility will see their rates rise. (Kawita Chitprathak via Pixabay)

Municipal water customers in Liverpool and Brooklyn could see their rates double.

The Region of Queens is almost ready to submit its water rate application to the Nova Scotia Regulatory and Appeals Board.

Councillors are set to discuss a report from senior staff at their meeting on Tuesday evening.

2021 was the last time rates for the region’s water utility were reviewed. They were set for the following three years until 2024. The region has been holding the line on rates since then, but it has racked up a deficit of about $516,000.

If rates don’t increase, the water utility’s deficit is projected to swell to $3.344 million by 2027/28.

According to a three-year water rate study done by G.A. Eisnor Consulting Limited and Blaine S. Rooney Consulting Limited, the utility needs revenues to jump immediately by more than $1.6 million to stem the tide of rising deficits.

The staff report for council prepared by Adam Grant, director of infrastructure, and Joanne Veinotte, director of finance, blames the heavy damage sustained at the water treatment plant by a lightning strike in July 2023. An insurance claim partially covered the damage, according to the report.

• Read the report to council here

But Grant and Veinotte also point out that the utility has struggled operationally for years.

The lightning strike in summer 2023 led to a boil-water advisory for water customers that lasted almost nine weeks.

After public demand for a break on rates, the region gave a one-time 70 per cent discount on water bills in 2023.

The region has been warning for the past year that its 1,233 customers should prepare to pay much more for water.

The water rate study done for the region recommends an average increase in rates of 106 per cent immediately, 3.8 per cent in 2026/27 and 2.7 per cent in 2027/28.

Once councillors approve the rate study, it will be submitted to the Nova Scotia Regulatory and Appeals Board, which will schedule a public rate hearing.

The public will be allowed to give their input on the proposed rates at the hearing.

Email: rickconradqccr@gmail.com

The Region of Queens has issued warnings about low water levels in the town reservoir. (Ed Halverson photo)

The Region of Queens is asking residents and businesses in Liverpool and Brooklyn to restrict their water usage.

Officials issued a third voluntary water conservation order late Wednesday. They first warned people about the water levels on Nov. 1.

The region says its 1,400 water utility customers must use less water because the municipality’s Town Lake reservoir is getting dangerously low.

Queens CAO Cody Joudry said Thursday that he hopes residents and businesses co-operate.

“I wouldn’t call it at a critical level, however it’s been heading that way for a while,” he said.

“It is continuing to go down at this point. It’s definitely getting worse so that’s why we really want to talk to the public and encourage them to actively try to conserve water.”

Mayor Scott Christian was not available for an interview Thursday. But he did post this video on his Facebook page Thursday afternoon appealing to municipal water users to cut their consumption.

Queens County has had very little rain this fall. According to Environment Canada, the area had only 30.1 millimetres of precipitation in October. So far, only 4.1 mm has fallen in November. 

Joudry says the area needs to get at least 50 mm a week to replenish the reservoir to comfortable levels.

In their latest update, the municipality says if the situation worsens, they may have to begin mandatory conservation measures. Failure to follow those could result in fines and having your water cut off.

“Overall we’re not seeing a lot of decreased usage,” he said. “Those that are conserving water, we appreciate it. And those that aren’t, we are asking them to take it seriously and take immediate action … that people actively and consciously and deliberately take steps immediately to use less water than they were last week, than they were the week before that and the week before that. … We don’t want it to be dire.”

Joudry says the region has had worse water levels in the past. The reservoir isn’t yet at the low levels experienced in 1992, 1994 or 2001.

“When we get down to those levels, we’re implementing mandatory water conservation. And if people aren’t adhering to those rules, there could be tickets or disconnections and we don’t’ want to get to that point.”

Joudry said it’s difficult to say how close the region is to enacting more severe measures. But he said if things don’t improve in the next two to three weeks, it may come to that.

“I remain hopeful that usage goes down and rain occurs. Maybe more than one day of hard rain would be great.”

Joudry said he has reached out to the region’s Top 10 largest water consumers to explain the situation and ask them to start conserving water immediately.

“I don’t want to put all the weight or the onus on them. Everyone needs to do their fair share.”

The region did not do a baseline measurement of individual water usage when they first identified the problem about three weeks ago. But Joudry said officials are discussing ways to judge whether specific residents and businesses are using less water.

And he said they don’t plan yet to contact users directly. He said he hopes the municipality’s updates on social media and on radio will get the message across.

“I’m not sure at this point what we can do at this point, other than a door knocking campaign. It may come to that. For example, if we get to mandatory conservation measures, there might be letters that go out and door knocking.”

Joudry said he understands that conservation efforts will be different for everybody, depending on what their needs are.

Some of the things you can do to reduce your water usage include: reduce the frequency of flushing toilets; do fewer loads of dishes and laundry; stop washing vehicles; take shorter showers; turn off taps when not in use while showering or brushing your teeth; and fix any leaks or dripping faucets.

And if you have a suspected leak in your water line, contact the municipality at 902-354-7170. 

Email: rickconradqccr@gmail.com

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QCCR acknowledges the support of the Community Radio Fund of Canada’s Local Journalism Initiative.