North Queens firefighters in a training exercise. (North Queens Fire Association Facebook page)

The North Queens Fire Association in Caledonia will now be notified of more 911 calls in their community.

“As of right now, if you call 911 and you say you want the fire department to respond, there will be no question. The fire department will be paged out,” Chris Wolfe, chief of the North Queens department, told QCCR on Monday.

Last Monday, about 100 residents, firefighters and other first responders from as far away as Yarmouth met in Caledonia to air their concerns about Nova Scotia’s emergency communications system.

Rural fire departments like North Queens said they weren’t being paged about some medical emergencies in their community, even when residents specifically asked for their help.

Volunteer fire departments can sign up to be a medical first responder agency and respond to various medical emergencies, depending on their level of training. That is vital in rural areas like Caledonia where the nearest ambulance depot is about an hour away.

The 18 trained first responders in North Queens can attend almost any kind of call for help. 

After a couple of high-profile incidents in the community left people waiting for an hour or more for medical help, Wolfe organized the public meeting with help from Queens MLA Kim Masland. She invited officials from Nova Scotia’s Department of Health and Wellness, Emergency Health Services and Emergency Medical Care, the company that operates the province’s ambulance and 911 services.

“Our local MLA Kim Masland’s helped greatly with it,” Wolfe said. “The public showed support that night. It’s just a bunch of various things that’s come together to make people more aware of what’s going on and there is an urgent need for something to change there. I couldn’t be more happy with the way it’s panned out.”

Wolfe is also meeting with EHS officials on Tuesday in Halifax to discuss a potential pilot project with the North Queens department that could be used across the province.

“We’re going to sit down and discuss some possibilities. There will probably be a new protocol put in place. It will start with our department and it will trickle down to different MFR agencies around the province.”

Wolfe said he believes hearing from the public pushed provincial officials to act.

“Oh definitely. I think they realize we’re not going to let it lay to rest and it’s something that needs to be addressed and fixed and they’re on board and they’re going to help us get there.”

Wolfe said he will likely post an update on the department’s Facebook page Tuesday evening after the meeting in Halifax.

Email: rickconradqccr@gmail.com

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Chris Wolfe, chief of the North Queens Fire Association, speaks at a public meeting on Monday evening. (Rick Conrad)

When Mya Uhlman’s father needed medical help last August, her mother called 911 and expected her local fire department to respond.

They were still waiting 20 minutes later, so Uhlman’s mother called again. The 911 dispatcher told her the North Queens Fire Department was on its way. Uhlman’s parents live less than 10 minutes from the fire hall in West Caledonia.

“And they never, ever showed up,” Uhlman told QCCR. “She ended up calling a relative that lived close by to be with her because she was by herself.  … So when I inquired about it, I was told (North Queens) were never paged.

“The ambulance did arrive eventually. It was around 40 minutes before the ambulance did arrive. My father is OK, but it was serious at the time. 

“When my mother explicity asked for the North Queens Fire Department, they should have automatically been dispatched with no questions asked.”

Uhlman’s story and others were why Chief Chris Wolfe called a public meeting at the North Queens fire hall in Caledonia on Monday night.

About 100 residents, firefighters and other first responders from as far away as Yarmouth met to air their concerns about their local fire departments not being called to medical emergencies.

Chief Wolfe sounded the alarm on Facebook in February after another resident called 911 and the dispatcher didn’t notify Wolfe’s department. Instead, that person was still waiting for an ambulance when Wolfe’s deputy chief found out about it and had 911 page the fire department.

Volunteer firefighters around Nova Scotia take medical first responder training. The type of call they can respond to depends on the level their department signs up for. North Queens has 18 people trained to respond to almost any level of medical call.

Wolfe said that 111 of 198 of their calls last year were medical emergencies.

“My mandate is not to give up until we find a solution to this problem of not being paged for certain calls within our communities, because North Queens residents depend on us.”

He contacted Queens MLA Kim Masland to help organize the meeting with officials from the Department of Health and Wellness, Emergency Health Services, and Emergency Medical Care, which has the contract to operate ambulance and 911 service in Nova Scotia.

Masland, who is also the minister of emergency management, told those at the meeting to be frank with their concerns. And she also told people to continue to contact her and other MLAs. 

“I want to make sure that we land where we need to land because what has been happening is not acceptable.”

Representatives from EHS and Emergency Medical Care explained how the system works and the challenges in deploying the right resources in a timely way.

But people like Mya Uhlman wanted to know why their local fire departments wouldn’t be told about a call, especially if the person in distress requested it. A first responder with North Queens also demanded to know why dispatchers would deny that request.

Before officials could answer his question, first responders from the Liverpool, Pubnico and Woods Harbour fire departments also spoke up and said the same thing is happening in their areas.

Jeff Fraser, senior executive director of the emergency health services branch with Nova Scotia’s Department of Health and Wellness, said dispatchers have to follow certain models.

“I’m not so sure we should be denying that. I actually didn’t realize that was happening in that manner.”

Gordon Peckham, who is the vice-president of operations with EMC, said he didn’t know why that’s happening, but that it shouldn’t.

After the meeting, Uhlman said she hopes officials change how and when they notify local fire departments.

“In a way it made me feel a little better to know it wasn’t only us. But at the same time, it really made me feel awful  that this is happening in so many places and so many particularly rural community members are not getting the services they need in a timely fashion.”

Masland said she believes some progress was made at the meeting.

“There were things that were said here tonight that I could see they were raising the eyebrows of people here from EHS. And I think it’s important whenever you have communication that’s when you can start to resolve issues, and that’s what we’re gonna do.”

Chief Wolfe told QCCR that provincial officials promised to work on some of the issues raised and return in six to eight weeks for another public meeting. 

“The community did well supporting us, showing up. They voiced their concerns. Most of the concerns voiced we were aware of. I’m hoping that EMC will take it seriously and we’ll get things resolved.

“You could see the reactions with some of the public talking there that there were things going on that they weren’t even aware of. And I believe that within the next day or two, they’ll be taking those things into consideration and addressing them right away.”

Email: rickconradqccr@gmail.com

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The North Queens Fire Association bought a new rescue truck in December 2023 to respond to medical emergencies and other calls. (North Queens Fire Association Facebook page)

The fire chief in North Queens wants answers about why his department isn’t being called to more medical emergencies in the community.

Chris Wolfe, who leads the volunteer-run North Queens Fire Association in Caledonia, says he’s worried that residents aren’t getting the help they need and someone could die because of it.

“We’re supposed to get called for pretty well anything that the ambulance will come out to North Queens for and that hasn’t been the case here lately,” he told QCCR.

“My concern is that the community’s not getting the help that they need when they need help the most. You take an ambulance takes an hour basically get to North Queens and even longer if you’re in a storm, so potentially somebody could be lying there for an hour without medical help.”

That’s why Wolfe has organized a public meeting on March 3 at 7 p.m. at the North Queens Fire Hall in Caledonia at 9793 Highway 8.

He’s invited officials from Emergency Medical Care and Emergency Health Services, as well as Queens MLA Kim Masland, who is also the minister of emergency management, and Health Minister Michelle Thompson. Wolfe is also encouraging residents to attend.

Wolfe expressed his frustration in a recent Facebook post. He also posted last August asking residents to contact him if they’ve called 911 in the past expecting the fire department to respond.

A post on the North Queens Fire Association Facebook page from Chief Chris Wolfe.

“I’ve previously had meetings with EMC and EHS and we’ve talked about it and I thought things were going to get straightened out but obviously they didn’t and we did have one particular call there the night before I posted that and the individual was lying outside in the snow and they weren’t going to page the fire department for it.

“We ended up going over on our own terms and dealing with it till EHS arrived so that was my pet peeve that sent me to put the post on Facebook.”

Emergency Health Services contracts out ambulance and paramedic service in Nova Scotia to Emergency Medical Care, which is owned by Medavie Blue Cross. EMC also operates the province’s 911 call centre.

EMC officials declined an interview request. A spokesman said in an emailed statement that they “are committed to continuing the conversation to address” the fire department’s concerns.

Wolfe said 18 of the first responders at his department are certified under the Medical First Response Program, which trains people to care for someone who is injured. He said they responded to 111 medical calls last year, which account for between 65 and 75 per cent of what they do.

But he said they could potentially respond to more calls and more quickly than EHS, if only they knew about them.

It’s a situation that rural fire departments are dealing with around the province, he says. 

“When you become an MFR agency you choose what level of response you want to be and where we’re so far from a hospital or anything like that we choose to be non-urgent and that means that we give anybody the help that needs it for any type of scenario.”

He says he’s not looking for a quick fix, but he hopes the meeting helps.

“I don’t expect everybody to come (to the meeting) with answers. It’s not going to be fixed overnight.

“The purpose of the March 3rd meeting would be to get everybody there, address what the problems are, take everybody’s concerns from the public, put that all together and then go back to the drawing board and say, ‘Look we know this is what’s wrong, what options do we have to fix this, how can the volunteer fire service and MFRs help us out,’ and then maybe have another public meeting maybe three to four weeks later and come back to the drawing board and tell people what was found out and how things are going to be addressed.

“The more people that show up, the better it will be. And hopefully we can get things addressed and make things better for all of Nova Scotia.”

Email: rickconradqccr@gmail.com

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