Nova Scotia Health working on appointment reminder glitches in YourHealthNS app

Nova Scotia Health has paused the text message notification feature for appointments on the YourHealthNS app.. (Nova Scotia Government YouTube channel)

Nova Scotia Health is still working on glitches in its new text message and appointment reminder service through the YourHealthNS app.

It suspended the new features last Wednesday when some people reported getting incorrect information about their appointments.

At least 2,100 texts, or about 10 per cent of all messages, were sent to phones with the wrong information. Other messages weren’t clear whether the appointment was in-person or virtual. And some got notices of appointments that didn’t even exist.

Nova Scotia Health said Monday that it has introduced a seven-day delay before appointments appear in the YourHealthNS app. 

Appointments will only appear for the coming month. And notifications will be stopped on specialist appointments not made through hospital booking systems, like private clinics.

The text message reminder feature will be on hold while officials test the changes and make sure they work properly, Nova Scotia Health said.